Updates & Patches
Core, plugin, and dependency updates applied safely so nothing breaks in production.
Services /
Maintenance
& Support
We keep your product secure, fast, and always online
OVERVIEW
Launch is the start of the partnership — we keep what we build running.
Software needs care. We handle updates, security, monitoring, and improvements under a clear SLA — so your site or app stays fast, safe, and reliable while you focus on the business.
What maintenance and support includes
Security Monitoring
Proactive scanning, hardening, and rapid response to keep threats out.
Uptime Monitoring
We watch your site around the clock and act before your customers notice a problem.
Backups & Recovery
Automated backups and a tested recovery plan so you are never one incident from disaster.
Performance Tuning
Ongoing speed and Core Web Vitals optimisation as your content and traffic grow.
Priority Support
SLA-backed response times and a team that already knows your product inside out.
How we work
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01
Onboard
We audit your product, document it, and set up monitoring, backups, and access.
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02
Protect
Updates, security, and backups run on a schedule so risks never pile up.
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03
Monitor
We watch performance and uptime continuously and respond to issues fast.
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04
Improve
We use your support hours to ship steady improvements, not just fixes.
Ready to light it up?
Start a Project
Frequently Asked
Questions
What clients ask about ongoing care — plans, response times, and who we support.
Do you support sites you did not build?
Yes. We start with an audit to understand the codebase, then take over maintenance — Shopify, WordPress, and custom apps included.
What are your response times?
They are defined in your SLA by plan. Critical issues are handled first, with guaranteed response windows so you are never left waiting.
Is support monthly or one-off?
Most clients run on a monthly retainer for continuous cover, but we also handle one-off fixes and audits when that is all you need.
Can you also add new features?
Yes — support hours can go toward new work as well as upkeep, from small enhancements to full custom development.
Current store performance